Privacy Policy

This policy explains how VELOURIC (“we”, “us”) collects and uses your personal information when you visit our website or place an order. We handle your data in line with UK data protection law (UK GDPR and the Data Protection Act 2018).

Information we collect

  • Order details: your name, delivery and billing address, email address, phone number and the items you buy.
  • Payment details: payments are handled securely by our payment providers. We do not see or store your full card number.
  • Website data: pages visited, device and browser type, approximate location and cookie data.
  • Messages you send to us through our contact page or by email.
  • Your email address if you subscribe to our newsletter.

How we use your information

  • To take payment, fulfil and deliver your order, and handle returns and refunds.
  • To contact you about your order and respond to your questions.
  • To send you marketing emails, only if you have signed up. You can unsubscribe at any time using the link in any email.
  • To improve our website, prevent fraud and meet our legal obligations.

Who we share it with

We share information only with the services needed to run our store, such as our e-commerce platform (Shopify), payment providers, delivery and logistics partners, and analytics and email tools. These providers may process data outside the UK under appropriate safeguards. We do not sell your personal information.

Cookies

We use cookies to keep your bag working, remember your preferences, and understand how the site is used. You can control cookies in your browser settings.

How long we keep it

We keep order information for as long as needed for legal, tax and accounting purposes, and other information only as long as it is useful for the purpose it was collected.

Your rights

You have the right to access, correct or delete your personal data, to object to or restrict its use, and to ask for a copy of it. To use these rights, email us at info@velouric.com or use our contact page. You can also complain to the Information Commissioner’s Office (ico.org.uk).

Changes

We may update this policy from time to time. The latest version is always on this page.

Contact

VELOURIC, info@velouric.com, velouric.com.